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How to promote and develop high-synergy teams

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All about effective communication in organisations

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Leadership, motivation and employee engagement in an organisational setting

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How to create memorable customer experiences

Customer, Latest News »

Next seminar – Customer Relationship Maximisation
Wed, 1/07/09 – 8:16 | No Comment

crmax4If times are hard and you would like to make the most of what you’ve got, why not join our next public seminar, Customer Relationship Maximisation?

Ideal for companies wanting to make the most of their opportunities in the current economic climate, this seminar helps you discover ways to make your experience stand out and build customer loyalty, advocacy and sales.

This one day programme is highly interactive and will help you:

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The secret of customer focus
Wed, 1/07/09 – 8:13 | No Comment
The secret of customer focus

It was Sam Walton who said:
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
Yet it’s surprising how …

3 simple strategies for challenging times
Mon, 29/06/09 – 22:43 | No Comment

Given the present economic climate, we thought it would be useful to devote this post to 3 simple, high-return strategies companies can pursue if their overall goal is to:
♦ control costs and cashflow
♦ maintain …

Is your customer experience giving you the edge?
Tue, 23/06/09 – 14:12 | No Comment
Is your customer experience giving you the edge?

A recent study by the Marketing Forum in the UK sums up what for a long time many of us have intuitively known: the customer experience is just not cutting it with customers. The result? …

How to overcome the recessionary ‘fear factor’
Thu, 18/06/09 – 10:44 | No Comment
How to overcome the recessionary ‘fear factor’

Q. What do the following have in common…
• Your Marketing Director omits to make a recommendation in a report which could increase your Y-O-Y sales by 21m Baht
• A project deadline is missed …

Lessons from the world of sport – playing to your strengths
Tue, 16/06/09 – 15:23 | One Comment
Lessons from the world of sport – playing to your strengths

‘Can companies learn from the world of sport?’ We’re sometimes asked by our clients.
The answer we give invariably is, ‘yes’, with the belief that companies can do so in a multitude of ways.
The great thing …

What managers need to know about Talent
Wed, 27/05/09 – 18:40 | No Comment

Few words are so widely used these days in business as that of ‘Talent’. And for good reason. Because as recent surveys have shown, this factor ranks highly among CEOs as being of major significance …

The latest on teams from HBR
Tue, 26/05/09 – 10:01 | No Comment
The latest on teams from HBR

The May edition of the Harvard Business Review has an interesting article on teams and team effectiveness (subscription required for the full article) which we feel includes some useful pointers on teamwork.
What really caught our …

Want to tune into your customers? – Then specify CRMax
Mon, 25/05/09 – 21:25 | No Comment
Want to tune into your customers? – Then specify CRMax

Would you like to improve the customer touch throughout your organisation?
If so, Customer Relationship Maximisation (CRMax) is a powerful tool for refocusing your people on your customers.
Delivered in just one day, participants:

Next seminar – Personality Factor
Sat, 23/05/09 – 10:48 | One Comment
Next seminar – Personality Factor

If you would like a one day programme that helps improve EQ and lays the building blocks of teamwork, then you may be interested in Personality Factor.
With a complimentary MBTI™ personality assessment included, as well …

Talent Technologies appointed Pfeiffer partner
Fri, 22/05/09 – 12:10 | No Comment
Talent Technologies appointed Pfeiffer partner

As from this week, Talent Technologies has been appointed Pfeiffer partner for Thailand.
‘This is great news for companies in Thailand who will soon be offered Pfeiffer’s range of training programmes including The Leadership Challenge and …