Talent

Discover your unique talents and make the most of them at work

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Collaborate effectively in high-performing teams

Communication

Learn the skills – and art – of effective communication

Leadership

Leadership, motivation and employee engagement in organisations

Customer

Creating memorable customer experiences

Talent »

Star Talent: how to attract it to your company
Fri, 24/05/13 – 12:01 | No Comment

Star Talent

Everybody wants star talent in their company. But wanting star talent and attracting and retaining it are two entirely different propositions. So we thought we would cover the kind of things companies can do to attract and retain star talent at work. But first, a definition is in order…

Star Talent – what it is, exactly

Continue reading “Star Talent: how to attract it to your company” »

Why touchpoint map?
Thu, 23/05/13 – 12:48 | No Comment
Why touchpoint map?

Why touchpoint map?
Touchpoint maps for improving the customer experience come in all shapes and forms. First, we need to be clear about why we need to touchpoint map at all? Here are some considerations you …

Problem-solving in Thailand? Have a look at this…
Wed, 22/05/13 – 20:33 | No Comment
Problem-solving in Thailand? Have a look at this…

Problem-solving in Thailand
If you are involved in problem-solving in Thailand, then you will no doubt be familiar with some of the challenges in making progress when there are so many competing factors at play, such …

Time – infographic
Wed, 22/05/13 – 10:01 | No Comment
Time – infographic

Time infographic
Here is a time infographic  that we thought is so good we just had to share it!
There are some useful tips on time management in the infographic too – enjoy and share!
Also, if you’re …

Proactive / Proactivity in Thailand
Mon, 20/05/13 – 14:51 | No Comment
Proactive / Proactivity in Thailand

For those of you who would like their staff to be more proactive in Thailand, and would like to encourage proactivity at work, those advertisers are already ahead of the game!
We thought it would be …

Customer Service in Thailand – how to deliver it (every time!)
Mon, 20/05/13 – 13:18 | No Comment
Customer Service in Thailand – how to deliver it (every time!)

How to deliver outstanding customer service in Thailand – every time
If you need to improve the customer service in your company in Thailand (and in Asia) then here are four hot tips that makes delivering …

Protected: Customer Experience slides for Sidel SEAP Conference
Mon, 20/05/13 – 12:06 | Enter your password to view comments.
Protected: Customer Experience slides for Sidel SEAP Conference

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