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Head, Heart, Hand

Submitted by on Tuesday, 9 July 201310 Comments

Head, Heart, Hand – 3 Keys to Change

If you are looking at accomplishing change in any way, then using the process of engaging Head, Heart and Hand all together is, well, quite essential, if you would like that change to happen.

These are 3 factors that we always have to bear in mind when running any form of management training, and the more we train, the more we find the three keys of Head, Heart and Hand are so important to any form of people management, people performance and indeed personal change that we thought the concept deserved a post here.

Why care about Head, Heart and Hand?

Please have a look at the graphic below (you can download Head Heart Hand in pdf format here).

Head Heart Hand 

For significant change to happen (and our major goals to be achieved) we need to make sure that we get all three factors of Head, Heart and Hand to support each other so that we create a virtuous cycle. The same is true for another person as for yourself.

But this is not only useful in change. For example, at work you may want to:

· Get your team to accomplish a new task

· Change a habit or practice, or the way something is done

· Make sure a project is completed on time

Let’s take the last one as an example, and assume you are the project manager. After breaking the project down into multiple steps (for example using our strategic planning template here), you may think your job is done. But as experienced project managers will tell you – not so!

This is because people factors almost always create further complications. Here’s where paying attention to Head, Heart and Hand really pays off…

Head, Heart and Hand explained

Head – How

First, your team members will need to know how to accomplish each individual step. Telling isn’t enough to ensure this. To be sure, ask ‘how would you accomplish this step?’ or ‘what are your ideas for this?’

On a team project, they will also need to know how they will co-ordinate their steps with their colleagues.

Leadership Challenge Workshop

Heart – Why

Next, you will need to make sure that they are motivated – throughout the process. So keep in mind the why. We’ll be profiling the 9 key employee engagement factors on here in coming posts so make sure you subscribe here.

Bottom line – it’s worth asking and listening from time to time and trying to find out where a person is getting his or her engagement from.

Hand – Do

Let’s assume that a person is engaged, and also knows how to do their part of the project. We now need to get them to turn that into action. This is not so much about pushing, but pulling.

Let me explain. If the person wants the outcome (heart) and knows how to accomplish it (head), he or she shouldn’t need to be pushed. Instead, focus on:

· Removing barriers, and

· Reinforcing the virtuous cycle of the Head, Heart, Hand factors where necessary

Sound Easy?

This is just one way you can use the Head, Heart, Hand template to achieve your goals. If it sounds easy, you may be surprised how often tasks, projects and initiatives go sideways simply because these three factors are not engaged.

Head, Heart, Hand is a process of constant gardening – a cycle, no less.

What are your thoughts on this? Please be sure to add your comments below!


Talent Technologies | Producing Change



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