Want to tune into your customers? – Then specify CEMax
Would you like to improve the customer touch throughout your organisation?
If so, Customer Experience Maximisation (CEMax) is a powerful tool for refocusing your people on your customers.
Delivered in just one day, participants:
♦ Identify and express your brand’s core attributes
♦ Touchpoint map your customers’ experience
♦ Segment your customers into their ‘tribes’
♦ Feedback rational/physical expectations as well as emotional/experiential expectations of each ‘tribe’
♦ Create a deliberate, branded experience for your customers across all touchpoints
♦ Finish with action items and buy-in from your whole team!
CEMax is a customer experience programme like no other because it is focused on your company.
If you would like details, please email us here, checking the customer engagement box.
“There is only one boss. The customer. And he can fire everybody in the company from the chairman down, simply by spending his money somewhere else.”