The role of HRM in Thai Companies
Is our HR function adding value?
This is one question that is asked frequently in Thai companies, not in the least because less than half of HR professionals have any formal training in Human Resource Management.
So, in order to help allay the concerns HR managers may have whether they are fulfilling their role to the expectations of their peers, we have created four simple questions that HR can ask of its line managers to discover whether HR is performing its role effectively. The questions relate to the three key HR competencies of Strategy, System and Service:
– In the last year, HR has helped my business unit achieve its chosen strategy
– HR gives me the tools that makes managing easy.
– I enjoy working with the HR Department.
– HR is effective in its role.
Ideally, these questions would be asked using a Lickert scale with the categories ranging from ‘strongly disagree’ to ‘strongly agree’.
How to apply the findings
Once you have the feedback from the line managers, it’s useful to drill down in each of the areas to discover how HR can enhance its strategic role in the company.
It is also essential for line managers to clearly articulate their strategy to HR for the year, something that we find rarely happens in Asia, and especially in Thailand.
The advantage of using these four questions is that HR’s role – and the company’s expectations of the function – are clear, thus enabling Human Resources to act strategically.
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