January: end of the month.
The point where we begin to discover just how achievable the New Year’s goals we set ourselves really are!
If you find you’re lagging or stuck or losing your engagement mojo, then …

The question What is employee engagement? is one that is often asked and (usually) not very clearly answered. Some organisations come out with the most elaborate answers to this vexed ‘What is employee engagement?’ question …

If you’re looking for management training programmes to put in your 2012 training plan in Thailand, then why not have a look at the following outstanding training sessions that will take your company’s Talent to …

Customer Engagement is a huge issue for companies that want to grow market share, reduce customer attrition, and enhance profitability. This is the second part of a two-part series. Last month, we analysed what customer …

Customer Lifetime Value (or CLV) is a key metric for any business – but one that is too often ignored.
This neat graphic (below), provided by kissmetrics.com, summarises in one simple chart how to calculate Customer …

We’d like to share with our readers in the Tropics looking for a good heartwarming Christmas tale some lessons on leadership provided by one of the most acclaimed leaders of all time.
Ernest Shackleton’s ill-fated expedition …