Almost every company of 100 employees or more has a Human Resources department.
Yet, over the decades, the role of the HR function in companies has changed. As HR Departments evolved from ‘Administration’, to ‘Personnel’, to …

Stress is a ‘silent killer’ with numerous symptoms.
If you have time over the Thai holiday it’s worth taking a few moments to read this article with 9 useful tips on overcoming stress.
With numbers of admissions …

Working with over 2,000 sales teams in numerous countries, using both qualitative and quantitative interviews and assessments, Derek Gatehouse knows a thing or two about sales teams.
His book, The Perfect Salesforce, is a great summary …

Yesterday featured a talk by the ever-effervescent Carlos Ghosn at the Sasin Graduate School of Management.
As we have come to expect from Mr Ghosn, it was a great talk, lively,  with some probing questions from …

Are your service complaints getting through?
If not, it could be because your front line people are treating customer complaints not as an opportunity, but as a threat.
Research conducted by the customer service company TARP has …

Great to see our article Encouraging the Heart featured in the latest issue of the Big Chilli magazine!
If you didn’t catch the article, we’ve uploaded a pdf of it here