Articles in Customer
Why touchpoint map?
Touchpoint maps for improving the customer experience come in all shapes and forms. First, we need to be clear about why we need to touchpoint map at all? Here are some considerations you …
How to deliver outstanding customer service in Thailand – every time
If you need to improve the customer service in your company in Thailand (and in Asia) then here are four hot tips that makes delivering …
There is no excerpt because this is a protected post.
Here is an Innovation infographic we found that we thought you might like. It is a neat innovation infographic that groups effective innovation into 8 key factors as follows:
Growing sales is an ongoing challenge for managers. So we though we would provide a very succinct post of two powerful ways to make this process easier. These two approaches are based on two different …