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Articles in Customer

What does HR have to do with your company’s Brand?
Monday, 26 May, 2014 – 20:14 | No Comment
What does HR have to do with your company’s Brand?

HR is typically seen as the ‘cost centre’ of a company’s activities. While Marketing might command as much as 30% of a company’s internal expenditure, Human Resource Departments routinely operate on as little as 1% …

The Hope Horseshoe
Tuesday, 10 Dec, 2013 – 19:57 | One Comment
The Hope Horseshoe

Whether you need to deliver customer experiences, or to cultivate great relationships at work, here is a concept we have adapted from the research undertaken by Dr Richard Boyatzis into Emotional Intelligence (EI).
From his research, …

Competencies are a waste of time. Here’s why…
Monday, 9 Dec, 2013 – 19:11 | 2 Comments
Competencies are a waste of time. Here’s why…

Many working in companies today will most likely come across competencies in some aspect of their professional roles.
Competencies are used by many companies for everything from hiring, managing, compensating, developing and (finally, let’s not deny …

Thriving in a VUCA world
Tuesday, 19 Nov, 2013 – 13:31 | 2 Comments
Thriving in a VUCA world

If you didn’t yet know it, we live in a VUCA world.
‘VUCA’ is an acronym coined, originally, by the US Military and can be described as follows:
· V = Volatility. The speed of change in …

The secrets of client engagement
Monday, 28 Oct, 2013 – 16:18 | 2 Comments
The secrets of client engagement

The secrets of client engagement
One of the challenges many people working inside companies find is the difficulty of overcoming the attitude of scarcity mentality and ‘minimising risks’.
And while minimising risks is certainly an important attitude …

The 5 Factors of Client Management
Monday, 30 Sep, 2013 – 12:44 | No Comment
The 5 Factors of Client Management

Client management is becoming increasingly challenging in a business world where competitor disruption on the one hand, and client disengagement on the other, is becoming the norm.
At the same time managers are being put under …