Talent

Discover your unique talents and make the most of them at work

Teams

Develop and collaborate effectively in high-synergy teams

Communication

Learn the skills – and art – of effective communication

Leadership

Leadership, motivation and employee engagement in organisations

Customer

Creating memorable customer experiences

Home » Archive by Category

Articles in Customer

The Brand Challenge at Sasin throws up some interesting results
Wednesday, 24 Nov, 2010 – 15:47 | No Comment
The Brand Challenge at Sasin throws up some interesting results

In order to test how strong each company’s brand in Thailand really is, over 80 participants at a recent session on marketing held at Sasin Graduate Institute in Thailand were asked to list the …

Stay tuned for Sales Talent!
Tuesday, 16 Nov, 2010 – 19:14 | No Comment
Stay tuned for Sales Talent!

Sales Talent! sales training programme to go live in 2011

Due to popular demand, we’re delighted to say that Talent Technologies will be launching Sales Talent! in Thailand in early 2011. Sales Talent! is a hands-on, …

Are you making THIS mistake with your Customer Experience?
Tuesday, 16 Nov, 2010 – 18:45 | One Comment
Are you making THIS mistake with your Customer Experience?

‘The effective executive builds on strengths — their own strengths, the strengths of superiors, colleagues, subordinates; and on the strengths of the situation’.
So wrote Peter Drucker in perhaps the greatest book on management of all …

The two drivers of customer engagement
Thursday, 14 Oct, 2010 – 16:27 | No Comment
The two drivers of customer engagement

High levels of customer engagement is something every company wants – who wouldn’t? – yet how to achieve it remains a mystery to many.
Talent Technologies has simplified customer engagement into three measurable behaviours. Customer Say …

A cautionary tale of costcutting
Tuesday, 10 Aug, 2010 – 9:23 | No Comment
A cautionary tale of costcutting

Not all Profits are ‘Good’!
The US Second Quarter earnings season is nearly over and, for those of you who missed it, most companies reported increased profits.
Yet the market, as a whole, has been nonplussed. And …

Is your customer value proposition DELIGHTING your customers?
Monday, 2 Aug, 2010 – 14:15 | No Comment
Is your customer value proposition DELIGHTING your customers?

‘Too much intelligence and energy,’ Warren Buffett once wrote, ‘is being devoted to scraping the crumbs off the table of capitalism instead of preparing the meal.’
Seth Godin has posted this recent article over at his …