‘How can offering a superior customer experience add value to my company’s bottom line?’
Asked questions like this by our clients, we thought it would be useful to demonstrate how companies can link their customer experience …

How important is your face to other’s perception of you as a leader?
Very, says recent research conducted by Dan Hill of  Sensory Logic into the effect individuals’ faces have on their communication and relationship with …

Constant firefighting… a lack of accountability… Resources being squandered… Mediocre performers mistaking themselves for high performers… Managers ‘doing’ rather than managing… People going in the wrong direction for weeks on end before anyone notices…

Most of …

Ten years ago, a major US Hotel chain approached Tuck Business School with three questions: how many new restaurants should we open in our New York City hotels? How many should we reformat? And perhaps, …

Talent Technologies leadership training Thailand
Talent Technologies has been featured in the January 2010 edition of Thailand Tatler.
The article explores the nature of leadership in Asia and whether leadership really does have a ‘DNA’.
Are leaders born …

Do you live and work in a collectivist culture?
If so, you probably have noticed that there is a strong tendency to avoid conflict in these cultures. This tendency can often have a remarkably negative impact …