The ‘soft’ or non-technical side of business can be notoriously hard to measure. While everyone is aware of the importance of ‘social skills’ or ‘emotional intelligence’ as we like to call it, few companies have …

The latest research into consumer attitudes  conducted by AC Nielsen has yielded results that don’t surprise us… but show an increasing trend in consumer preferences away from traditional advertising and towards word of mouth (WOM).

In their studies of admired leadership traits across six continents, Jim Kouzes and Barry Posner discovered that, for the past 12 years, ‘forward looking’ is the second most desired characteristic among team members.

Constituents consistently say …

It was Sam Walton who said:
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
Yet it’s surprising how …

‘Can companies learn from the world of sport?’ We’re sometimes asked by our clients.
The answer we give invariably is, ‘yes’, with the belief that companies can do so in a multitude of ways.
The great thing …

The May edition of the Harvard Business Review has an interesting article on teams and team effectiveness (subscription required for the full article) which we feel includes some useful pointers on teamwork.
What really caught our …