Talent

Discover your unique talents and make the most of them at work

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Develop and collaborate effectively in high-synergy teams

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Learn the skills – and art – of effective communication

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Leadership, motivation and employee engagement in organisations

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Creating memorable customer experiences

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Articles in Latest News

What is your leadership type?
Wednesday, 5 Aug, 2009 – 12:55 | No Comment
What is your leadership type?

In their studies of admired leadership traits across six continents, Jim Kouzes and Barry Posner discovered that, for the past 12 years, ‘forward looking’ is the second most desired characteristic among team members.

Constituents consistently say …

The secret of customer focus
Sunday, 5 Jul, 2009 – 9:13 | No Comment
The secret of customer focus

It was Sam Walton who said:
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
Yet it’s surprising how …

Lessons from the world of sport #1 – playing to your strengths
Tuesday, 16 Jun, 2009 – 15:23 | One Comment
Lessons from the world of sport #1 – playing to your strengths

‘Can companies learn from the world of sport?’ We’re sometimes asked by our clients.
The answer we give invariably is, ‘yes’, with the belief that companies can do so in a multitude of ways.
The great thing …

The latest on teams from HBR
Tuesday, 26 May, 2009 – 10:01 | No Comment
The latest on teams from HBR

The May edition of the Harvard Business Review has an interesting article on teams and team effectiveness (subscription required for the full article) which we feel includes some useful pointers on teamwork.
What really caught our …

Want to tune into your customers? – Then specify CEMax
Monday, 25 May, 2009 – 21:25 | No Comment
Want to tune into your customers? – Then specify CEMax

Would you like to improve the customer touch throughout your organisation?
If so, Customer Experience Maximisation (CEMax) is a powerful tool for refocusing your people on your customers.
Delivered in just one day, participants:

8 steps to a profitable talent management strategy
Wednesday, 13 May, 2009 – 7:57 | No Comment
8 steps to a profitable talent management strategy

We’re asked a number of times about how to create a talent management strategy. While the strategy itself may be hugely for different companies, even in the same industry, the process it needs to follow …