In their studies of admired leadership traits across six continents, Jim Kouzes and Barry Posner discovered that, for the past 12 years, ‘forward looking’ is the second most desired characteristic among team members.

Constituents consistently say …

It was Sam Walton who said:
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
Yet it’s surprising how …

‘Can companies learn from the world of sport?’ We’re sometimes asked by our clients.
The answer we give invariably is, ‘yes’, with the belief that companies can do so in a multitude of ways.
The great thing …

The May edition of the Harvard Business Review has an interesting article on teams and team effectiveness (subscription required for the full article) which we feel includes some useful pointers on teamwork.
What really caught our …

Would you like to improve the customer touch throughout your organisation?
If so, Customer Experience Maximisation (CEMax) is a powerful tool for refocusing your people on your customers.
Delivered in just one day, participants:

We’re asked a number of times about how to create a talent management strategy. While the strategy itself may be hugely for different companies, even in the same industry, the process it needs to follow …