80% of companies feel that they provide superior customer service, yet, when asked, only 8% of their customers agree.¹
Talent Technologies gives you the tools and techniques
to create engaged customers – and beat the competition!
It’s a fact that the majority of customers in every industry are disengaged – but those companies that deliberately target engaged customers – or that actively create engaged customers – are more profitable many times over than their counterparts. Bottom line – companies with engaged customers enjoy a massive competitive advantage.
How we help you create engaged customers
Our methdology focusses exclusively outside-in. There are 15 specific and measurable emotions that drive the only three customer behaviours that create corporate value. These behaviours are:
♦ Customer Say - or advocacy
♦ Customer Stay - or loyalty
♦ Customer Spend - or sales
We help you identify opportunities to create Say, Stay and Spend behaviours at every customer touchpoint. By facilitating that in a way easy for your managers and frontliners to execute on, we help you create sustainable Customer Engagement and defeat the competition!
Engage with us now to make the difference!
If you would like to find out more about the difference customer engagement can make to your business, please feel free to contact us by following the link below.
¹ Bain & Co. international study on customer experience, 2006