http://www.talent-technologies.com/new Management Training and Customer Experience in Thailand Sun, 07 Mar 2010 17:35:20 +0000 http://backend.userland.com/rss092 en Talent Technologies helps Thai and Asian companies develop their teams. In this article we look at the difference between team building and team development to help you decide which of the two is likely to work best for you. Companies that wish to improve the effectiveness of their teams, by boosting ... http://www.talent-technologies.com/new/2010/03/team-building-or-team-development-thailand/ Deciding on an effective strategy can be a challenging task for even the best  of management teams. Disagreements are always likely to happen, yet there are few things more infuriating than when team members are all of different pages when a strategic thinking session takes place. Thousands of books have been ... http://www.talent-technologies.com/new/2010/03/strategic-thinking-thailand/ What do you need to look for when hiring people you need for customer-facing positions? Of course, every business has its own set and segments of different customers, but we feel this article outlining Virgin America's strategy offers some much needed guidance when too many companies are risk-averse in their hiring ... http://www.talent-technologies.com/new/2010/02/customer-service-thailand/ 'How can offering a superior customer experience add value to my company's bottom line?' Asked questions like this by our clients, we thought it would be useful to demonstrate how companies can link their customer experience to customer equity, and from there to shareholder value. When embarking on initiatives companies, after all, ... http://www.talent-technologies.com/new/2010/02/shareholder-value-thailand/ The European Young Professionals are hosting their first event of the year at Q Room, Landmark Hotel. Cloud Nine is one event not to be missed. With sumptuous raffle prizes (including a free return ticket to Europe, kindly sponsored by airberlin), the evening will feature the usual eclectic mix of cool ... http://www.talent-technologies.com/new/2010/02/european-young-professionals-bangkok-thailand/ Don't miss our next public seminar - Time & Productivity Management! Time & Productivity Management is available in Thailand as a public training seminar with the next session on Thursday 25th February 2010. Created specifically for the busy professional, this one-day seminar gives you the tools to execute your ... http://www.talent-technologies.com/new/2010/02/time-and-productivity-management-training-seminar-thailand/ 'Employee attitude!' It seems to be the number one challenge in Thai organisations today, and one we are so often asked to help with. In some cases, managers might expect us to come back with an instant solution... 'Ah yes, you need to do this...' - as though they are visiting a ... http://www.talent-technologies.com/new/2010/02/employee-attitude-thailand/ How important is your face to other's perception of you as a leader? Very, says recent research conducted by Dan Hill of  Sensory Logic into the effect individuals' faces have on their communication and relationship with others. Those familiar with Professor Mehrabian's research on the impact of body in communication (specifically face) ... http://www.talent-technologies.com/new/2010/02/the-face-of-leadership-thailand/ Forrester's have released the 2010 results of their customer experience index and, while some improvements have been made, most industries are still failing to satisfy customers' basic requirements. Rated on three simple scales ('Meeting Needs', 'Being Easy to Work With' and 'Enjoyability'), 9 of the 14 industries, on average, were still ... http://www.talent-technologies.com/new/2010/02/customer-satisfaction-thailand-2/ Constant firefighting... a lack of accountability... Resources being squandered... Mediocre performers mistaking themselves for high performers... Managers 'doing' rather than managing... People going in the wrong direction for weeks on end before anyone notices... Most of us have seen or experienced the above syndromes that happen in organisations from time to ... http://www.talent-technologies.com/new/2010/02/supervisory-skills-training-thailand/