Customer Experience Maximisation
Create an outstanding customer experience.
Maximise the value of your brand.
Research shows that 60% of customers leave brands because of poor service experiences.
Whether this due to the front-line service encounter, system problems, or the the physical environment, if you would like to enhance this encounter then Customer Experience Maximisation is a must-have.
Facilitated over one or two days, this programme helps companies gain a consistent competitive advantage by connecting better with their customers at every touchpoint outside-in.
Participants can expect to accomplish the following:
Create a branded experience at every touchpoint Ensure that the three experience dimensions of Service, System and Stage maximise your customers’ experience at the touchpoints Involve your management team in your signature customer experience, achieving a shared vision and shared commitment Map your Experience so that it is easy to communicate at the front line